Spector ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application ("Spector" or the "App").
Information We Collect
1. Store Data
When you install Spector, we may access and collect the following information from your Shopify store:
- Product information (titles, descriptions, variants, inventory levels, pricing)
- Store configuration and settings
- Order data for analytics purposes
- Customer data (anonymized for analytics)
- Store performance metrics
2. Usage Data
We collect information about how you interact with our App:
- Feature usage patterns
- Click-through rates and user interactions
- Performance metrics and error logs
- Session duration and frequency of use
3. Technical Data
- IP addresses (for security and analytics)
- Browser type and version
- Device information
- Operating system information
- Referral URLs
4. Communication Data
- Support requests and correspondence
- Feedback and survey responses
- Email communications (when you contact us)
How We Use Your Information
Core App Functionality
- Provide inventory forecasting and analytics
- Generate product performance insights
- Monitor store performance and web vitals
- Send inventory notifications and alerts
- Perform bulk product management operations
Service Improvement
- Analyze usage patterns to improve features
- Identify and fix technical issues
- Develop new functionality based on user needs
- Optimize app performance
Communication
- Send important app updates and notifications
- Respond to support requests
- Provide customer service
- Send promotional emails (with your consent)
Legal Compliance
- Comply with applicable laws and regulations
- Protect against fraud and abuse
- Enforce our Terms of Service
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information in the following limited circumstances:
Service Providers
We may share data with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Analytics and performance monitoring
- Email delivery services
- Customer support tools
All service providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government investigations
- Protection of our rights and property
- Prevention of fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your information:
Technical Safeguards
- Data encryption in transit and at rest
- Secure API connections (HTTPS/TLS)
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
Administrative Safeguards
- Employee training on data protection
- Limited access to personal data on a need-to-know basis
- Regular review of data handling practices
- Incident response procedures
Physical Safeguards
- Secure data centers with restricted access
- Environmental controls and monitoring
- Backup and disaster recovery systems
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Retention Periods
- Store Data: Retained while your store uses our app, plus 30 days after uninstallation
- Analytics Data: Aggregated data may be retained indefinitely for service improvement
- Support Communications: Retained for 2 years for quality assurance
- Technical Logs: Retained for 90 days for debugging and security purposes
Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Control
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Request data portability
- Object to certain processing activities
Communication Preferences
- Opt-out of promotional emails
- Adjust notification settings within the app
- Contact us to update your preferences
Data Deletion
To request deletion of your data:
- Uninstall the Spector app from your Shopify store
- Contact us at ceren@spector-app.com with your store domain
- We will process your request within 30 days
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Other legally recognized transfer mechanisms
Children's Privacy
Our App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
Third-Party Services
Our App may integrate with third-party services:
Shopify Platform
- Governed by Shopify's Privacy Policy
- Data sharing limited to app functionality
- Secure API connections
Analytics Services
- Google Analytics (anonymized data)
- Performance monitoring tools
- Error tracking services
We recommend reviewing the privacy policies of these third-party services.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze app usage patterns
- Improve user experience
- Provide personalized content
You can control cookie settings through your browser preferences.
Updates to This Policy
We may update this Privacy Policy periodically. We will:
- Post the updated policy on our website
- Notify you of material changes via email or app notification
- Update the "Last Updated" date at the top of this policy
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: ceren@spector-app.com
Compliance
This Privacy Policy is designed to comply with:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Shopify App Store Requirements
- Other applicable privacy laws
Data Processing Lawful Basis (GDPR)
For users in the European Economic Area, we process your data based on:
- Contract Performance: To provide our app services
- Legitimate Interest: For analytics and service improvement
- Consent: For marketing communications
- Legal Obligation: For compliance with applicable laws
This Privacy Policy is effective as of the date listed above and applies to all users of the Spector application.